Terms of Service

INTRODUCTION

Thank you for choosing Maya Fashion. Throughout these Terms, "we", "us" and "our" refer to Maya Fashion. We operate this online store and everything connected to it — including all content, features, tools, products and services — with the goal of offering you a seamless and enjoyable shopping experience (the "Services"). Maya Fashion runs on Shopify, which powers the technical infrastructure behind our store.

These Terms of Service (together with any policies linked within them) set out the rules that apply when you use our Services. They cover important legal topics including warranty limitations and liability, so we ask that you take a moment to read them properly.

By accessing or using our Services in any way, you accept these Terms and our Privacy Policy. If you disagree with any part of them, please do not use the store.

SECTION 1 – ELIGIBILITY AND YOUR ACCOUNT

By using our Services, you confirm that you are of legal age in your country or region of residence. If you allow a minor in your household to use our Services on a device you own or manage, you take responsibility for their activity.

To browse or purchase through our store, you may need to provide personal details such as your name, email address, payment information and delivery address. You confirm that everything you provide is accurate, current and complete, and that you have the right to share it with us.

You are responsible for keeping your account login details secure. Your account is personal to you and may not be handed over, sold or shared with anyone else.

SECTION 2 – OUR PRODUCTS

We take care to describe and present our coats, jackets and accessories as accurately as possible. However, the way colours and textures appear on screen can vary depending on your device, display settings and screen calibration. We cannot guarantee that what you see on your screen will be an exact match to the physical product.

Product descriptions, availability and specifications may be updated at any time without notice. We reserve the right to limit quantities or discontinue any item in our range, and to restrict sales by region where necessary.

SECTION 3 – PLACING AN ORDER

Submitting an order through our store is an offer to purchase — not a confirmed sale. Maya Fashion reserves the right to accept, modify or decline any order at our discretion. Your order is only confirmed once we send you an acceptance. Payment must be successfully received before an order is processed.

Please review your basket carefully before checkout, as cancellations after acceptance may not be possible. If we are unable to fulfil your order for any reason, we will contact you using the details provided at the time of purchase.

Returns and exchanges are handled in line with our Return & Refund Policy. Our products are intended for personal use only and are not for commercial resale or export.

SECTION 4 – PRICING AND PAYMENT

All prices shown on our Site are in GBP and may be updated at any time without prior notice. The price that applies to your order is the one shown at the time you complete checkout, as confirmed in your order summary. Unless stated otherwise, prices do not include applicable taxes, shipping costs or any import charges.

Pricing on our Site may differ from that offered through third-party platforms or retailers. Any promotions we run are subject to their own terms, which take precedence over these Terms where there is a conflict.

You agree to provide complete and accurate payment details. You confirm that you are authorised to use the payment method provided, and that all associated charges will be honoured. Accepted payment methods are listed in our Payment Policy.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timeframes shown on our Site are estimates and are not guaranteed. Full details are set out in our Shipping Policy. Once your order has been handed to our shipping partner, responsibility for transit passes to you. We are not liable for delays caused by carriers, customs, or circumstances beyond our control.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this Site — including but not limited to the Maya Fashion brand, logos, photography, copy, product imagery, graphics, and the overall design and layout — belongs to Maya Fashion, Dual Vision Enterprise, or our licensors, and is protected under applicable intellectual property law.

You are welcome to browse and use our Site for your own personal, non-commercial purposes. You may not copy, reproduce, distribute, modify or commercially exploit any part of our content without our express written permission. All rights not explicitly granted here remain with Maya Fashion.

Shopify's name, logo and related trademarks belong to Shopify Inc. and are used under the terms of our agreement with them.

SECTION 7 – THIRD-PARTY TOOLS

Certain features on our Site may be provided by third-party tools or integrations. These tools are offered on an "as is" basis and we have no control over their operation, uptime or content. Your use of any such tools is at your own risk, and we accept no liability for any issues arising from them. New tools or features may be added to our Services over time and will fall under these Terms when they are.

SECTION 8 – EXTERNAL WEBSITES

Our Site may include links to websites operated by third parties. We do not review or take responsibility for their content, accuracy or terms. If you choose to visit these sites, you do so independently and at your own discretion. Any transactions or interactions you have on third-party sites are between you and that party — Maya Fashion is not involved and accepts no liability.

SECTION 9 – OUR RELATIONSHIP WITH SHOPIFY

Maya Fashion uses Shopify as its e-commerce platform. All transactions made through this store are between you and Maya Fashion directly — Shopify is not a party to any sale and bears no responsibility for the products purchased, their quality, or any outcome arising from their use. By using our Site, you agree to release Shopify and its affiliates from any claims connected to your purchases from us.

SECTION 10 – YOUR PRIVACY

The way we handle your personal data is set out in our Privacy Policy. Because our store is hosted on Shopify, some of your data is also subject to Shopify's own privacy practices. By using our Services you confirm you have read and understood how your data is used.

SECTION 11 – REVIEWS AND FEEDBACK

If you share reviews, suggestions, ideas or any other feedback with us, you grant Maya Fashion a royalty-free, worldwide licence to use, adapt and publish that content for any business purpose, including improving our products and services. You confirm that any feedback you submit is your own and does not infringe the rights of others. We are under no obligation to act on, compensate, or keep confidential any feedback you provide.

We may remove feedback that we determine, at our sole discretion, to be harmful, false, offensive, or in violation of these Terms.

SECTION 12 – ERRORS AND CORRECTIONS

Despite our best efforts, occasional errors in product descriptions, pricing or availability may appear on our Site. We reserve the right to correct any such errors and to cancel or adjust affected orders without prior notice, even after an order has been submitted.

SECTION 13 – ACCEPTABLE USE

Our Services may only be used for lawful purposes. You agree not to use this Site in any way that is illegal, harmful, deceptive, or disruptive. This includes but is not limited to: violating applicable laws or regulations; infringing on our intellectual property or that of others; harassing or harming any individual; transmitting spam, malware or other malicious content; scraping or harvesting data; or attempting to interfere with the security or functionality of our Site.

We reserve the right to suspend or permanently restrict access to any user who violates these terms, without warning.

SECTION 14 – TERMINATION

We may end your access to our Services at any time, for any reason, without notice. Any amounts outstanding at the date of termination remain payable. Sections covering intellectual property, feedback, liability, indemnification and governing law will continue to apply after termination.

SECTION 15 – NO WARRANTIES

Our Services and all products sold through them are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Maya Fashion makes no warranties — express or implied — regarding the quality, fitness for purpose, or uninterrupted availability of our Services or products. We do not guarantee that the Site will be error-free or that any defects will be corrected. Nothing in this section affects your statutory rights as a consumer.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Maya Fashion, Dual Vision Enterprise, our employees, partners, suppliers and Shopify shall not be liable for any indirect, incidental, special, punitive or consequential losses — including loss of income, data or business — arising from your use of our Services or products, even if we have been made aware of the possibility of such losses.

SECTION 17 – INDEMNIFICATION

You agree to defend, indemnify and hold harmless Maya Fashion, Dual Vision Enterprise, Shopify, and our respective staff, agents and partners from any claims, losses or expenses (including legal fees) arising from your breach of these Terms, your violation of any law, or your conduct in connection with our Services.

SECTION 18 – SEVERABILITY

If any part of these Terms is found to be unenforceable or invalid under applicable law, that part will be enforced to the greatest extent possible, and the rest of these Terms will remain fully in effect.

SECTION 19 – ENTIRE AGREEMENT AND WAIVER

These Terms, together with our published policies, form the complete agreement between you and Maya Fashion regarding your use of our Services. Any failure on our part to enforce a specific provision does not amount to a waiver of that right going forward. These Terms replace all prior agreements or understandings between us on these matters.

SECTION 20 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to any third party without our written approval. Maya Fashion may assign or transfer these Terms at any time without requiring your consent.

SECTION 21 – GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from these Terms or your use of our Services.

SECTION 22 – HEADINGS

Section headings are included purely for ease of navigation and do not affect the interpretation of these Terms.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms at any time. When we make significant changes, we will notify you in line with applicable law. The most current version will always be available on this page. Continued use of our Services after any update is posted means you accept the revised Terms.

SECTION 24 – CONTACT US

Store name: Maya Fashion
Business Name: Dual Vision Enterprise
Business Address: Dorpsstraat 25B, Rhenoy, Gelderland, 4152 EM, The Netherlands
Warehouse Address: 17 Maxim Road, London, Greater London, N21 1EY, United Kingdom
Company Number: 95044892
Phone: +44 7454 753461
Email: support@maya-fashion.com
Contact form: Contact
Monday to Friday: 09:00–18:00 (London time)
Saturday to Sunday: 10:00–16:00 (London time)

We aim to respond to all enquiries within 24 hours.