Privacy Policy

Last updated: August 12, 2026

Maya Fashion operates this online store and all related content, tools, products and services to bring you a considered and enjoyable shopping experience (the "Services"). Maya Fashion runs on Shopify, which provides the technical foundation for our store.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and who we may share it with. Where anything in this Privacy Policy conflicts with our Terms of Service, this Privacy Policy takes precedence on matters relating to your personal data.

We encourage you to read this page carefully. By using our Services, you confirm that you have read and understood how we handle your information.

What We Mean by Personal Information

Personal information refers to any data that identifies you or could reasonably be linked to you. It does not include anonymised or fully de-identified data that cannot be traced back to an individual.

Depending on how you interact with our store, we may collect or process the following types of personal information:

  • Contact details — your name, delivery address, billing address, phone number and email address.
  • Payment information — card details, payment method, transaction records and payment confirmations.
  • Account information — your login credentials, preferences and security details.
  • Order and shopping activity — items you browse, save, add to your cart or purchase, as well as any returns, exchanges or cancellations.
  • Communications — messages you send us, such as customer service enquiries or feedback.
  • Device and network data — your IP address, browser type, device identifiers and connection details.
  • Usage data — how you navigate and interact with our website and Services.

Where We Collect Your Information From

We gather personal information from a number of sources:

  • Directly from you — when you create an account, place an order, get in touch with us, or otherwise share your details with us.
  • Automatically — through your device and browser as you use our Site, including via cookies and similar tracking technologies.
  • From third-party service providers — when they help us deliver our Services or process data on our behalf.
  • From partners and other third parties — in connection with marketing, analytics or other business activities.

Cookies and Tracking

We use cookies and similar technologies to help our store function properly and to support our marketing and analytics efforts. In addition to the cookies essential to running our store, we use the following third-party tools:

  • Google Analytics — helps us understand how visitors find and use our website, so we can improve the experience.
  • Meta Pixel (Facebook Pixel) — measures the effectiveness of our advertising on Facebook and Instagram, and allows us to show you relevant ads on Meta platforms.
  • Google Ads Conversion Tracking — tracks the performance of our Google advertising campaigns so we can optimise them.

These services may track activity across different websites in accordance with their own privacy policies. You can adjust or disable cookies at any time through your browser settings. For more on how Google handles your data, visit Google's Privacy Policy. For Meta, visit Meta's Privacy Policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Running and improving our Services — processing your orders, handling payments, managing your account, arranging delivery, facilitating returns, and personalising your shopping experience.
  • Marketing and advertising — sending you relevant communications by email or other channels, and showing you tailored advertisements based on your browsing and purchase activity.
  • Security and fraud prevention — verifying your identity, protecting your account, detecting suspicious activity and keeping our platform secure.
  • Customer support — responding to your enquiries, resolving issues, and maintaining our relationship with you.
  • Legal compliance — meeting our obligations under applicable law, responding to lawful requests from authorities, and enforcing our policies where necessary.

Who We Share Your Information With

We may disclose your personal information in the following circumstances:

  • With Shopify and our service providers — including those who assist with payment processing, order fulfilment, data hosting, IT support, analytics and customer service.
  • With marketing and advertising partners — to help us deliver targeted advertising and measure campaign performance.
  • At your direction — for example, when you ask us to ship a product or choose to connect your account with a social media platform.
  • Within our corporate group — including affiliated companies of Dual Vision Enterprise.
  • In connection with a business transaction — such as a merger, acquisition or restructuring, where permitted by law.
  • To meet legal obligations — including responding to court orders, regulatory requests, or to protect our legal rights and the safety of our customers.

Our Relationship with Shopify

Because our store is hosted on Shopify, some of your data is transmitted to and processed by Shopify as part of delivering our Services. Shopify also uses aggregated data from activity across its merchant network to improve and enhance the platform. You can learn more at the Shopify Consumer Privacy Policy and exercise relevant rights at Shopify's Privacy Portal.

Links to Other Websites

Our Site may include links to external websites not operated by Maya Fashion. We encourage you to review the privacy policies of those sites independently. We are not responsible for the content, security or data practices of any third-party website.

Children

Our store is not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us and we will arrange for it to be removed promptly.

Security and Retention

We take reasonable steps to protect your personal information, but no method of data transmission or storage is completely secure. We retain your personal information for as long as needed to maintain your account, fulfil our contractual obligations, comply with legal requirements, and resolve any disputes that may arise.

Your Rights

Depending on where you live, you may have the right to:

  • Access your data — request a copy of the personal information we hold about you.
  • Request deletion — ask us to erase your personal data.
  • Correct inaccuracies — ask us to update or correct information that is wrong.
  • Data portability — request that we provide your data in a transferable format.
  • Opt out of marketing — unsubscribe from promotional emails at any time using the link at the bottom of any marketing email.

If you are based in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent at any time.

Complaints

If you have concerns about how we handle your personal data, please reach out to us directly. If you are not satisfied with our response, you have the right to escalate your complaint to your local data protection authority.

International Data Transfers

Your personal information may be transferred to and stored in countries outside of where you reside. Where transfers occur from the UK or European Economic Area, we rely on recognised legal mechanisms to ensure your data remains protected.

Updates to This Policy

We may revise this Privacy Policy from time to time. The updated version will always be available on this page, along with the revised date. Where required by law, we will notify you of material changes.

Contact Us

Store name: Maya Fashion
Business Name: Dual Vision Enterprise
Business Address: Dorpsstraat 25B, Rhenoy, Gelderland, 4152 EM, The Netherlands
Warehouse Address: 17 Maxim Road, London, Greater London, N21 1EY, United Kingdom
Company Number: 95044892
Phone: +44 7454 753461
Email: support@maya-fashion.com
Contact form: Contact
Monday to Friday: 09:00–18:00 (London time)
Saturday to Sunday: 10:00–16:00 (London time)

We aim to get back to all enquiries within 24 hours.